SHIPPING, PAYMENTS & RETURNS

Opening times:

Online store – 24 hours a day, seven days a week, 52 weeks a year.

Customer support 24/7 is available throughout the day, if you have questions. Please contact here..

Online ordering information:

Orders can be placed logging in to the client account or as an anonymous client. The client selects out the products from the online shop and adds them to the shopping cart. The client fills out the necessary fields (first and last name, e-mail, telephone, company name and address) then chooses the method and place of transfer of products and places the order.

Prices and ordering with a 0% Value Added Tax (VAT)

You can order products without VAT (0% VAT) if you are European Union (EU) VAT liable and you have your own valid VAT number. If you are a private person or your company is not VAT liable, 20% VAT will be added to your total price.

Orders outside European Union VAT will not be added to your total price (Zero rate VAT).

Delivery information:

GoGoLashes LTD. offers Worldwide fast and on demand delivery (ODD) with our shipping partner DHL express.

✓ All orders are processed within 24 hours on business days (except during Holidays).

✓ The delivery time depends on your country and shipping method but within 1-8 days your order will be delivered.

✓ Secured SSL shopping.

✓ All online purchases has Tracking availabilty.

✓ 30 day return policy.

Delivery Methods:

 Delivery method  Price € Free from € Time (working days)
WORDLWIDE
DHL Courier Standard+Tracking 12.90 200 5-8
DHL Courier Express+Tracking 22.90 200 3-5
EUROPEAN UNION.
DPD Pickup Station 9.90 150 5-8
DPD Courier Standard 11.90 150 5-8
DHL Courier Standard+Tracking 11.90 150 5-8
DHL Courier Express 21.90 150 3-5
FINLAND
Matkahuolto Pickup Point 5.49 150 3-5
Matkahuolto Courier Standard 7.49 150 3-5
DPD Pickup Station 7.49 150 3-5
DPD Courier Standard 8.49 150 3-5
SmartPost Parcel Machine 9.49 150 3-5
DHL Courier Express+Tracking 19.90 150 3-4
SWEDEN
DPD Pickup Station 7.49 150 3-4
DPD Courier Standard 9.90 150 3-4
DHL Courier Express+Tracking 19.90 150 3-4
ESTONIA
SmartPost Parcel Machine 2.49 50 2-3
DPD Pickup Station 2.49 50 2-3
Omniva Parcel Machine 2.49 50 2-3
Venipak Courier 4.49 50 2-3
Omniva Courier 4.49 50 2-3

At the check-out you will be given the opportunity to select a carrier of choice.
We offer Worldwide fast and on demand delivery with our shipping partner DHL express.


DHL ON DEMAND DELIVERY offers flexible delivery options:
1. Deliver my Package on Another Day: Scheduled Delivery.
2.Deliver my Package to Another Address: Alternate Delivery to work or family.
3.Deliver my Package at a Safe Place: Authorize Shipment Release.
4. Deliver my Package with Neighbor: Leave the package at your Neighbor, Reception or Guard.
5. Deliver my Package at a DHL ServicePoint: Hold for Pick‐up Collection.
6. Request to Store my Package: Vacation Hold safekeeping your parcel up to 30 days.

DHL ODD gives you full control and you never miss another delivery.
Flexible, convenient and always at the right moment !

HOW LONG DOES MY ORDER TAKE TO PROCESS?

Orders paid on the business day before 14.00 (GMT+2) are posted on the same day. We only ship orders Monday to Friday, orders placed on a weekend, holiday, or after office hours will be processed the next business day.

After placing an order, the customer will receive an order confirmation via email. If there are any discrepancies with your order, please contact us as soon as possible to correct the issue. After the order ships, a shipment tracking number will be provided to the customer via email. To track your package, please refer to the Orders Center. Please note that a login will be required.

Need help?

Contact a member of our customer service team by:

  • from mon-fri 9.30-18.00
    +372 51 909 409 ( GMT+ 3)